LibQUAL+^TM

Charts FAQs 2004 Report

Background

The University Libraries have participated in the LibQUAL+^TM survey since 2001. The project's purpose is to define and measure library service quality nationally across institutions and to create useful quality-assessment tools for local planning. Service quality has always been of interest to libraries; LibQUAL+^TM is intended to provide a measure of the value of library service quality across multiple academic and research libraries. The LibQUAL+^TM instrument measures library users' perceptions of their libraries' service quality and identifies gaps between minimal, desired and perceived levels of service.