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  Library Staff > Administrative Services Division > Management Information Systems > LibQUAL+TM

LibQUAL+TM

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2004 Report

Background

The University Libraries have participated in the LibQUAL+TM survey since 2001. The project's purpose is to define and measure library service quality nationally across institutions and to create useful quality-assessment tools for local planning. Service quality has always been of interest to libraries; LibQUAL+TM is intended to provide a measure of the value of library service quality across multiple academic and research libraries. The LibQUAL+TM instrument measures library users' perceptions of their libraries' service quality and identifies gaps between minimal, desired and perceived levels of service.

 

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Last modified: October 07, 2011

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