Organizational Citizenship Expectations

Organizational Citizenship Expectations set forth behaviors, attitudes and competencies all employees are expected to have or attain. These expectations are framed within the context of a team-based organization, where flexibility, adaptability, teamwork ethos, mutual respect and shared decision-making are key to success. The term group below can mean a team, division, department, unit or other subdivision of the organization. 

More information on the UM Libraries as a team-based organization is in working papers.
 

EXPECTATIONS OF ALL STAFF

 1. Focuses on the customer.

 2. Is committed to quality.

 3. Treats colleagues and customers with courtesy and respect.

 4. Participates and contributes positively in teamwork, partnerships, committees and other group work in and for the Libraries.

 5. Assumes responsibility for staying informed by daily monitoring of library communication vehicles.

6. Promotes an atmosphere of collegiality and professional commitment and represents the Libraries in a proactive way.

 7. Understands and interprets university and library policy and procedures.

 8. Is dependable, reliable and accountable for individual and group work.

 9. Communicates appropriately and clearly.

 10. Understands and is committed to the principles of diversity.

 11. Continues to learn and master new skills.