Printing FAQs
Why are the Libraries charging patrons to print their results?
The Libraries have a networked pay-for-print solution in order to provide both better quality printing for our patrons and to recover the costs of that printing.
How will I pay for my printing?
Patrons can use Terrapin Express (attached to University ID card) or purchase a Photocopy Card (intended for visitors) to pay for their printing. Photocopy Cards can be purchased for $1.00 (with $0.20 of pre-encoded value) at 13 Copy Card ATMs throughout the Libraries. One of these two cards must be used; the printer stations will not accept cash.
- Terrapin Express--You can add money to an existing Terrapin Express account inside the Libraries by inserting cash at the Copy Card ATMs, or by using cash or credit card at the counter of the McKeldin Copy Shop. Money can also be added online or by telephone (see Terrapin Express: Activate Account or Add Money)
- Photocopy Card--You can add money to your balance by inserting cash at any of the 13 Copy Card ATMs throughout the Libraries, or by cash or credit card at the counter of the McKeldin Copy Shop.
How much does printing cost?
It is $.10 each page for black and white printing, and $.50 each page for color. This charge is consistent with WAM lab print pricing.
What happens if I make a mistake? Will I be charged?
Yes. If you swipe your card at a print station, select a print job, and print it out, your card will be debited. This charge is non-refundable. Therefore, it is best to avoid mistakes by previewing your work, using the browser or program's "Print Preview" capability before sending it to the print queue. It is your responsibility to do so to determine if there are problems.
What do I do if the printer doesn't work?
Go to the Information/Service Plus desk for assistance. Don't hesitate to ask for help.
How can I get my research results without having to pay for them?
Most databases in Research Port allow you to e-mail your results to yourself or to download them to a disk. The other alternative is paper and pencil.
How can I make suggestions on making the system work better?
Many of the Libraries have suggestion boxes for your ideas. If there is no box, please feel free to write out your suggestions and give them to personnel at the Information/Service Plus desk in the library you are using.
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