Bulletin Board

7/2- Trouble with Wiley/Blackwell title access. This from Laura Wrubel: Since the weekend and the move of Blackwell content to the Wiley platform, we have been unable to access our full text subscriptions on Wiley/Blackwell. Users are being asked to pay to view articles.

Our account rep has been notified and is working on the problem. Other institutions are experiencing this as well. Our rep says that access usually takes 24-48 hours to be restored.

I have put a note in Find It so that users coming through that access point will see a message.

In addition, those users coming through Find It will end up on the top Wiley page instead of the page for the particular journal or article they requested. This is a problem that all SFX and other link resolvers users are experiencing and Wiley is aware of the problem. I haven't heard yet when this will be fixed.

7/1- Trouble with ArtStor. Access to ArtStor images via ResearchPort on public computers is not working using the Internet Explorer browser. When you attempt to view an image you will get a Java error. Access to ArtStor images is functional using the Firefox browser. Please direct patrons to use Firefox for ArtStor access. ITD will send out a notification when ArtStor is accessible via the IE browser. Please contact the ITD Help Desk if you have any questions. ITD Help Desk 5-9188

6/27- Troubleshooting information. Please take a look at the reorganization of the SIRS/Library Information page. I've pulled together the troubleshooting/reporting information. Let me know it there are questions or suggestions.

6/27- Summer Programs. Please direct inquiries about library orientation sessions for summer programs to the User Ed home page and click "Summer Program." Tip: From the Libraries' home page, use the search box and enter: summer programs. This page provides information for summer instructors and students, as well as provides a link to a request form for instruction. If all else fails, please have summer instructors call Maggie C. directly at #5-9070 and leave a message.

6/9- Citation management software. Just a reminder that there is a library guide to help users who want to use Endnote and Procite to capture bibliographic data. The guide is online and we should be referring users to it.

Don't forget that there is information about RefWorks too!

6/5- National Student Leadership Conferences at Maryland. Thanks to Maggie C., we have the schedule for our visitors from the NSLC.

5/13- Patron have a question about ID barcodes? Take a look at this on the Libraries' website

3/24- Color Printer/copier moved. Just in case you HAVEN'T noticed, the color copier/printer from 1st floor west side has been moved to a new location. The new spot is just opposite the McK Circ desk (in line with the self-check machines). The equipment is operational. Please take the time to go over and look at the card swipe process. The equipment is somewhat different from what we are accustomed to, but it works! The operation instructions are mounted on the column with the card scanner. 11/15- Just in case you HAVEN'T seen this yet...go to ITD's page http://www.lib.umd.edu/itd/ and take a look at their new System Alerts and E-Content reporting features.

10/26- E-Content report form. ITD has set up a E-content report form in order to better manage and track the various kinds of problems and actions related to RP and e-content. Here is the link to the form

6/6- Terrapin Express. Remember a TE account can be opened and increased by using a credit card via the Web.

Users will receive additional instructions after step 4.

3/9- Just a reminder about loaning bound journals from McKeldin stack locations. There seems to be some confusion over loaning bound journals from McKeldin stack locations. McKeldin Circulation does 2 hour loans of bound journals to graduate students and faculty without any intervention or special permission paperwork from the reference desk. This is primarily to allow users to photocopy on department copiers.

10/12-The E-Content Team tells me that they are receiving inappropriate referrals from the McK Info Desk on the matter of users having trouble getting into Research Port.

Here's what seems to be occurring. A user complains that they can't get into Research Port. We check the "my account" or something else from our desk, find the user "in the system" and then report to ITD/or the E-Content Team directly. THEY discover that even though we see the patron in the "my account" or whatever file we are checking, the patron actually has expired or has some kind of other system block. Remember that WE cannot tell from the Catalog or by talking with a student whether or not there is some kind of user file block. We should always be sending the user over to Circulation asking CIRC to verify that the patron record is active and that there is nothing blocking them from getting to RP. We shouldn't be calling ITD or the E-Content Team until that patron file is checked in Circ. Sometimes Circ can fix the problem on the spot.

Will one of the SIRS staff please make certain that our students understand this? Our referrals are 1) giving the patron the "run around" and 2) getting E-Content/ITD involved in something before Circ has done ITS work.

9/27- Stand-alone work station. We now have a single, off-network, stand-alone workstation with working printer behind the McK Information Desk. The purpose is to permit us to load CD-Rom on demand for users.

11/16- Dry erase markers and erasures. We have a supply of dry erase markers and erasures for use in the group study rooms. If users ask for them, please go ahead and give the user a marker and erasure. Please request that the supplies be returned to the desk. Please DO NOT ask the user to leave an ID or other form of collateral. The supplies are stored out at the Info Desk in the cabinet to the left of the knee hole where the panic button is installed.

11/15- Requesting In Process books. Please review the process for requesting In Process books from the Catalog. Arlene Klair has requested some changes to the process.

Please remember that despite the fact that it is TECHNICALLY possible, for users to request these books without mediation, this is not simple NOR are we supporting that process at this time. Therefore, please resume the mediated process of assisting users in this task as described in the procedure on the New Catalog Notes link OR under the SIRS page A-Z index under "In-Process."

9/22 - More on P4P. If print jobs are not printing out of the McKeldin P4P copier/printers, check the job queue. You can access the job queue with the 2nd button on the display screen. If the ITD Help Desk and our office is closed, please turn off the copier/printer, select the "Quick Restart", and turn the copier back on. Jobs should start printing when the copier fully reboots or the print queue will be cleared. Please immediately discourage patrons from swiping their cards when you know print jobs are not coming out of the copier--or jobs will continue to build in the print queue. We should not be having this problem often.

11/21- Please read this about Catalog records that do NOT show UMCP items on the full record display.

4/18- Library response to subpoenas and search warrants. The Library now has a new Administrative Memo #41 on reponse to subpoenas and search warrants. We need to keep track of how we should response to subpoenas and search warrants from law enforcement under Patriot Act authority. We can expect that our procedures may be fine tuned as we discuss this and learn more, but for now, I have placed a procedural document on our A-Z index under Patriot Act.

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