Troubleshooting problems
Computer/printer problems
...Weekdays 8 a.m.-5 p.m., excluding holidays, snow days, etc. Call ITD HelpDesk x5-9188 or email helpdesk@itd.umd.edu
...Weekdays after hours, weekends, holidays, snow days, etc. For EMERGENCIES only: Call ITD HelpDesk x5-9188. For NON-emergencies or to leave a message: email helpdesk@itd.umd.edu
Databases & E-journals. For trouble with specific databases/e-journals use the following reporting links. If you are uncertain use the regular ITD helpdesk reporting sequences above. Items will be forwarded if necessary.
...Database & E-Journal Problems (including access, sfx, etc)
...Troubleshooting Guide
...Questions about Off Campus Access
....E-Content Team x5-9122, mdlhelp@itd.umd.edu
Pay-for-Print/payment card troubleshooting
Pharos Proctor Instructions
| Other Common Questions
Carrels are available to graduate students and faculty by application only. To apply go to the Public Services Office (McK 4119)
Computer Workstations and WAM Labs
Library Instruction Classes - x5-9254
L.I.N.D.A. (Library Information) x5-0800
Lockers in McKeldin. Lockers are available in McKeldin. These are free to UM undergrads. Questions or concerns go to the PSD office, x5-9251.
Requesting materials in Off-site shelving
Photocopy cards
Tutorials
Services
Assistive Technology Room (McK 1st floor) - x4-7989 & x4-7958
Circulation - x5-9095
Facilities - x5-9054 or x5-9047
Friends of the Libraries - x5-9119
Gifts - x5-8208
Interlibrary Loan - x5-9178
ITD Help Desk (email to help@itd.umd.edu) - x5-9188
Periodicals - x5-9244
Photocopy - x5-9056/9057
Public Services - x5-9251
Reserves - x4-5678
User Education Services - x5-9254
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