SIRS (McKeldin Service+ Information & Research Services
Desk Committee)
Minutes of meeting
January 5, 2000
Present: Bunn, Hayes, Laguerre, Lindquist, Foudy,
Nail-Chiwetalu, Todd, Van-Sant,  Winker

1. Telephone at the desk.  We agreed that Cindy would
see if two more telephones with access to 5-9075 could
be placed on the desk.  One at each of the remaining two
pc's on the front portion of the desk.  More philosophical
issues relating to service via telephone will be discussed
at a future TIP meeting.  SIRS assignment before the next meeting
is to call LINDA (405-0800).

2. Telephone survey.   We decided to rerun our telephone survey
the week of February 28-March 3.  Service Plus Core staff will
cover the hours 8-11, 5-11.   The suggestion was made and accepted
that Cindy will allocate the 11 AM-5 PM telephone shifts to the teams
by the usual formula; teams will schedule librarians to cover those hours.
We discussed and made a few changes to the survey form to increase its
clarity.  Cindy agreed to work on guidelines for those who will complete
the survey.

3. Staffing levels at the desk. We discussed staffing levels at the desk.
Some of the librarians feel that occasionally there are too many students
working at the desk.  Ross will send out a reminder to all desk staff that
students should sweep, troubleshoot, or go to the workroom for collection
maintenance activities if user inquiry at the desk does not justify student
staffing levels.  Students in the workroom can be recalled by calling Ross's
number (5-9262).  Cindy will investigate the possibility of adding a telephone
to the workroom for general pick-up.

ROUNDROBIN:

Cindy alerted everyone to be on the look-out for McK Current Periodicals
issues that are being hidden or otherwise abandoned in the McK Ref collection.

----------------------
Cynthia Todd
Coordinator for Information & Research Services
McKeldin Library
University of Maryland
College Park, MD 20742
ct15@umail.umd.edu