SIRS MEETING
OCTOBER 3, 2001

present: Burright, Garber (notetaker), Laguerre, Lindqvist
         (facilitator), Moreton (timekeeper), Newsome
         (guest), Norris-Gonzalez, Stanek, Stefany, Todd,
          Whitt, Winker

1).  Dan Newsome (adaptive technology) told us that:

     ** the terminal/table for mobility impaired users has
        been moved to an area near printer 2. There will be
        signage about priority users and perhaps new
        furniture that will allow more ease of movement.

     ** he has set up two study carrels (MCK 4207 and 6207)
        for the use of people with learning disabilities
        who need a non-disruptive environment. The keys for
        these rooms are kept at the SIRS desk--check ID
        against the list of registered users and put
        patron's name onto the sign-up sheet.

2). We talked about hardware problems. We suggest that
    rovers do not report problems directly to ITD but rather
    to the staff at the desk who may be able to fix the
    problem. If not then report the problem to ITD and
    note it in the log book.
    We need to get some idea of what Chris Bunn's role is in
    the world of hardware problems and perhaps he can
    revise the troubleshooting guide at the SIRS desk.
    For software and network problems contact the MdUSA
    help desk.
    We also talked about problems with responsiveness on the
    part of ITD. We need to keep records of such problems.

3). We talked about the traffic jams for people trying to
    find available terminals in the SIRS area. This problem
    has been exacerbated by the demise of the email terminal
    area. Some SIRS staff do well at asking users to limit
    their email activities but we also know email is often
    used for course work. We have no definite answers to
    this problem yet.
    We would like to remind SIRS desk staffers to flip the
    signs down on vacant terminals behind the desk and
    remember these terminals are for temporary use.

4). Cindy gave us updated news about the changes on the
    first floor--for access services, the new SIRS desk,
    new carpeting, and the kiosk.

5). Agenda for the next meeting--10/17/01

    * Chris and Ross talking about hardware problems and
      procedures.
    * Professionalism at the desk.
    * Visit by Sue Baughman--best practices




----------------------
Robert Garber
4109 McKeldin Library
University of Maryland
College Park, MD  20742
301-405-9281
rg100@umail.umd.edu