Time spent with patrons

Generally it is felt that when working at the desk the help rendered to patrons should be of the QUICK HELP variety. When more detailed help is required you should move with the patron to the consultation machines in the back of the desk area.

When offering detailed help take the time necessary to assist the patron. During times of heavy desk traffic it is suggested you get the patron started and if they seem comfortable move on to another person and check back periodically with your patron. Remember to check the area where people wait for help and let the people there know you are aware of their presence and will be assisting them as soon as possible.

If librarian(s) is/are busy helping patrons, and desk personnel or rovers send someone to the waiting area, the librarian(s) should be made aware that people are waiting for assistance.

Librarians going off duty should communicate to the ones coming on duty the status of patrons they are helping who are still in the consultation area. Librarians coming onto the desk for their shift should consider arriving a few minutes early in order to be able to consult with predecessors about recurring questions, database (un)availability, etc.