||| Technical Services Division	|| Cataloging Department	|

• All TSD Help Desk referrals for any unit in Cataloging come to John first
• Since 5/00, each referral has been evaluated and assigned to the staff-source, if that can be determined, otherwise to the unit which can best deal with the problem being reported
• Referrals are logged to allow follow-up with the staff/unit assigned to reconcile the problem
• Help Desk referrals should be addressed immediately
• Referrals which cannot be acted upon immediately because the material in question is unavailable (checked out, on trace, being called in from branches, etc.) should be reported to John so that the Help Desk can be informed of the delay
• Completed referral forms, signed, dated & with solution described, should be returned to John and he will return them to the Help Desk
• John will notify all CATG staff of common problems reported so that all may learn from our HELP DESK referrals.

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Last modified: August 17, 2010

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