General Core Competencies	Learning Curriculum	Other Activities
1.	Ability to recognize the importance of customer service, and the impact/role of his/her unit/team/group in providing service to the Libraries’ external and internal customers.	Customer Service Modules 1, 2, 3	Libraries’ orientation for new staff
2.	Ability to participate and contribute positively in teamwork, partnerships, committees, and other group work in and for the Libraries.	Principles and Practices of a Learning Organization Shared Leadership in the UM Libraries Becoming a Self-Managed Team Increasing Self-Awareness of Behavioral Style and Preferences Decision-Making and Consensus Building Making Meetings Work: Skills and Techniques Understanding Your Learning Style and Preferences	Being on a team, committee, etc. Support from a facilitator for a team, committee, etc
3.	Ability to be cooperative, collegial, and committed to quality work.	Principles and Practices of a Learning Organization Shared Leadership in the UM Libraries	Being on a team, committee, etc.
4.	Ability to be dependable, reliable, and accountable for individual and group work.		Being on a team, committee, etc. Work procedures and evaluation processes
5.	Ability to communicate easily, appropriately and clearly.	Customer Service Modules 2 and 3: active listening Working and Learning Together Communication in Groups and Teams
6.	Knowledge of the individual’s role and responsibility in building community.	Principles and Practices of a Learning Organization Diversity Module and related sessions
7.	Ability to learn and employ computer applications appropriate to one’s job	Specific computer application sessions listed in the LC
8.	Ability to create, analyze, and make improvements on processes that would promote quality production and service.	Planning, Setting Priorities and Effective Time Management	Process Improvement Teams Facilitator Tool Training sessions
9.	Ability to document workflow, understand and maintain statistics on individual work completion, and contribute to reports and documentation.		Supervisor provides on the job training
10.	Ability to locate and use local print and online documentation.	Computer Skills: How to Use Netscape	TSD web site orientation Supervisor provides on the job training
11.	Knowledge of university and library policies and procedures and ability to apply.		All Staff Meetings Team Meetings Libraries orientation for new staff Supervisor provides on the job training
12.	Knowledge of ergonomics and safety procedures at work.	Safety and Security Measures	Safety and Security Guidelines Campus resources
13.	Knowledge of and ability to perform required personnel-related procedures.	Writing SMART Objectives Evaluating Individual Performance Becoming an Effective Coach Mentoring Others	Supervisory training Support from Libraries’ Personnel Office Participating in mentoring program Orientation programs

return to top