2109 McKeldin Library (Instruction Lab)

Problem Report for McKeldin Labs

LAB ACCESS and SPECS Priority access to 2109 Size, Capacity, Description Furniture & Equipment Computer Specs Software on Lab Computers Rooms for Reservation/Rent Photo Gallery of Rooms Questions? HOW DO I ... Turn on the lights? Log on computers? Turn on the LCD projector? Use an Overhead Projector? Watch a Video? Watch a DVD? Print and Pay-For-Print? Install software, change settings, add plug-ins? Connect my laptop? Get HELP now! Set up for the next user?

PRIORITY ACCESS to 2109

2109 McKeldin Library is an instruction lab where priority is given to library staff to conduct instruction activities, meetings, staff training, etc., as outline in the Policy on Use of McKeldin Library Instruction Labs.

Anyone who uses a McKeldin Library instruction lab to conduct a session is responsible for assuring the safety and care of its equipment. Please comply with these rules & procedures: My Responsibilities When Using a McKeldin Library Instruction Lab. [1 page PDF]

If you are an non-library group wanting to use this instruction room, please review this information: Rooms for Reservation and Rent at UM Libraries.

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SIZE, LAYOUT, DESCRIPTION

Size of Room: 741 sq. ft.

Capacity:
There are 23 computers (22 computers, 1 instructor's computer) in this lab. 2109 can safely accommodate no more than 30 people at one time, as determined by the Fire Marshall's Office.

Description:
Located on the 2nd floor of McKeldin Library, 2109 is arranged in a conventional classroom configuration. There is an instructor's computer at the front of the room, as well as a lectern. Tables (with computers) are arranged in two rows. There is a ceiling mounted LCD projector (operated by remote control), and a wall screen. A whiteboard is fixed to the wall underneath the screen. There is a networked printer stationed at the rear of the room. This lab has a VCR, which is networked into the LCD projector (the speakers are in the LCD projector). There is a small table for handouts positioned at the rear of the room. Additional chairs are made available.

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FURNITURE & EQUIPMENT

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COMPUTER SPECS

Element	Specification (July 2005)
No. of computers:	23 computers 1 instructor's computer
Operating system:	Windows XP
CPU size:	Intel Pentium 4 2.80 GHz
RAM:	512 MB
Browsers:	Internet Explorer (latest version) Netscape (latest version) Firefox Mozilla (latest version)
Computer speakers:	Yes, but instructor's computer only
Zip drive:	Sorry, unavailable on these computers
USB port:	Yes
3 1/2" drive:	Yes
DVD/CD-RW drive:	Yes
Printer:	Yes, all computers are networked to an HP Laserjet 1320n Series printer.

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HOW DO I ... TURN ON THE LIGHTS?

Located on the wall, next to the instructor's computer, is a panel with three light switches; they control the lights for the room.

• Light 1 & Dimmer turns on the four spot lights; it also has a small dimmer switch (to the right) that dims or brightens the spot lights, at the front of the room.
• Light 2 turns on the front two flourescent lights. Additionally, the light switch on the wall to the right, as you enter the instruction room, controls these front lights.
• Light 3 turns on the back three flourescent lights.

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HOW DO I ... LOG ON COMPUTERS?

Important notes:

• All CPUs and monitors can remain safely ON 24-hours a day, 7-days a week. Do not turn them OFF.
• These computers belong to the University of Maryland. Installing or modifying existing software or network configurations on lab computers is a violation of University of Maryland Guidelines for the Acceptable Use of Computing Resources. Violators will be subject to sanctions of the Code of Student Conduct.

If Computers are ON:

• Typically, computer monitors will go-dark or display a screen saver when idle. Move the mouse or press the SHIFT key to restore the screen.
• Depending on the situation, you might have to do this:
  Simultaneously press Ctrl-Alt-Del. In this lab there are 2 Windows desktops, each contains different software applications. Choose the appropriate one:

If computers are OFF, this is how to log them ON:

• CPU: Turn ON the computer by pressing the round-black-button located in the center of the CPU tower.
• Monitor: Turn ON the monitor by pressing the round-black-button on the extreme right end of the monitor.
• Wait a few minutes for the computer to boot up the Windows operating system.
• Simultaneously press Ctrl-Alt-Del. In this lab there are 2 Windows desktops, each containing different software applications. Choose the appropriate one:

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HOW DO I ... TURN ON LCD PROJECTOR?

• Important note:
  To avoid delays, it is suggested that you turn OFF the ceiling lights BEFORE attempting to turn on the LCD projector. Why? Sometimes the ceiling lights interfere with the laser from the remote control which in turn prevents the LCD projector from turning ON.
• Use the NEC remote control, found near the instructor's computer, to turn the LCD projector ON. Point it directly at the LCD projector and press the ON button down for about 5-6 seconds.
• The projector needs a minute-or-two to warm up before it can project.
• Touch the CLEAR button. Then touch the INSTRUCTOR to PROJECTOR button until it turns from grey to red.

To turn OFF the LCD Projector:

• Close all open applications (e.g. Netscape)
• Important note:
  If there isn't a group coming in after your session, turn off the LCD projector! It is suggested that you turn OFF the ceiling lights BEFORE attempting to turn OFF the LCD projector. Why? Sometimes the ceiling lights interfere with the laser from the remote control which in turn prevents the LCD projector from turning OFF.
• Point the NEC remote control directly at the LCD projector and press the OFF button for 5-6 seconds. There will be a delay; it will take a few seconds for the projector to shut OFF as it will take a few minutes for the projector's bulb to completely cool down. You might hear the LCD's internal fan working to cool the unit.

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HOW DO I ... USE AN OVERHEAD PROJECTOR?

If you would like to use an overhead projector, contact User Education Services at 5-9254 (or 301-405-9254) to request that one be made available, in advance of your session.

When available:

• Position the overhead projector in front on the wall screen, and plug the cord into an outlet.
• Turn ON the overhead projector by pressing the burgundy button labeled ON/OFF, found on top of the projector.

• Press the burgundy button labeled ON/OFF.
• Unplug the overhead projector from the outlet.
• Call User Education Services at 5-9254 (or 301-405-9254) to have it removed from the lab.

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HOW DO I ... WATCH A VIDEO?

To turn ON the VCR:

• Important note:
  It is suggested that you turn OFF the ceiling lights BEFORE attempting to turn ON the LCD projector. Why? Sometimes the ceiling lights interfere with the laser from the remote control which in turn prevents the LCD projector from turning ON.
• Use the NEC remote control to turn the LCD projector ON. Point the remote control at the LCD projector and press the ON button for about 5-6 seconds.
• Continue to use the remote control by pointing and pressing the S or SOURCE button. This will change the projection signal from the COMPUTER to the VCR.
• The Panasonic VCR sits on top of the cabinet next to the instructor's computer. On the VCR, press the POWER button to turn it ON. Check to see that the channel is set to either 02 or 04. If not, use the UP and DOWN arrow buttons to set the channel to either 02 or 04.
• Insert your videocassette into the slot. The video will automatically begin playing. The VOLUME has been pre-set.

To turn OFF the VCR:

• Rewind the video before removing it by pressing the REW button on the VCR. Remove the video by pressing the Stop/Eject button. Press the POWER button to turn it OFF.
• Important: Using the NEC remote control, point and press the S or SOURCE button to change the projection signal from the VCR to the Computer. Continuing to use the remote control, point and press the OFF button for about 5-6 seconds.
• Remember to take your videocassette with you.

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HOW DO I ... WATCH A DVD?

Make sure that the instructor’s computer is logged on and that the LCD projector is turned on.

• Turn on the small computer speakers located on the table behind the monitor by pressing in the power button located on the front of the one to the left. Notice the volume control knob; this controls the volume.
• Insert DVD into the drive in the tower located under the desk. The DVD will automatically begin playing.
• Control the playback by clicking on the appropriate button on the taskbar that appears across the bottom of the monitor. If it is not visible, jiggle the mouse to make it appear
• When the DVD is over, press stop and exit out of the Cyberlink Power DVD interface by clicking on the EXIT button on the left side of the Cyberlink taskbar.
• Turn off the speakers by pushing in the power button on the speaker to the left
• Don’t forget to take your DVD with you.

PROBLEMS?

If you exit out of the Cyberlink Power DVD interface early and need to get back in, the easiest way to do this is to eject the DVD and insert it again. The DVD will automatically begin playing.

Alternatively:

• Click on the MY Computer icon on the desktop
• In the window that appears, right click once on the D:drive icon and select Play with PowerDVD from the menu that appears

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HOW DO I ... PRINT and PAY-FOR-PRINT?

Depending on how you logged on the computers, there are two ways of printing from these computers:

PRINT:

• COMPUTERS LOGGED ON TO MCK 2109 DESKTOP:
  When computers are logged onto the mck2109 desktop, users should click on File>Print... or click on the printer icon located on the software application's upper toolbar;
• An HP Laserjet 1320n Series printer is networked to all the computers; it is located in the rear of the room;
• Due to the lack of funds to replace printers and provide free paper, printing is limited to 5-pages per person. At all times, users should consider e-mailing documents.

HELP! The printer is ON but it's not printing from any computer:

• Sometimes, when there has been little activity in the lab the printer falls idle;
• Locate the Jet Direct Box; it sits on the floor underneath the printer;
• Pull out the power cord from the back of the Jet Direct Box (this cord is indicted by the blue tag). Then, plug it back in;
• Try printing again;
• Still not printing? Unplug all the cords that are plugged into the back of the Jet Direct Box, then plug them back in again;
• Still not printing? The server might be down. Contact the ITD Help Desk for assistance.

PAY-FOR-PRINT:

• COMPUTERS LOGGED ON TO TRAINING 2109 DESKTOP:
  When computers are logged onto the public desktop, Pay-For-Print is the system users will need to interact with in order to send their jobs to the printer;
• Using a UM I.D. card (with Terrapin Express on it) or a Photocopy (Visitor's) Card, users will need to go to either of the print stations on 1st floor, McKeldin Library, to retrieve jobs;
• For detailed instructions on how to use this system, refer to How the Pay-for-Print System Works.

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HOW DO I ... INSTALL SOFTWARE, ChANGE SETTINGS, ADD PLUG-INS?

• Sorry, you can't. Do not add or change computer or monitor configurations in this (or any other) instruction lab without permission. In advance of your session, contact User Education Services at 301-405-9254 or 301-405-9070 so arrangements can be made with staff from the Libraries' Information Technology Division (ITD) to make the desired changes for you.
• Unauthorized software will be removed without notice.
• These computers belong to the University of Maryland. Installing or modifying existing software or network configurations on lab computers is a violation of University of Maryland Guidelines for the Acceptable Use of Computing Resources. Violators will be subject to sanctions of the Code of Student Conduct.

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HOW DO I ... CONNECT MY LAPTOP?

• It is not as easy as you think. Do not do this yourself. Staff from UM Libraries' Information Technology Division (ITD) must do this.
• In advance of your session, contact User Education Services at 301-405-9254 or 301-405-9070 so arrangements can be made to properly connect your laptop to the system.
• Once your laptop is disconnected, make sure staff from ITD reconnects all cables BEFORE the next user comes in to use the lab.

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HOW DO I ... GET HELP NOW?

Don't panic! Follow these steps:

• Get a pencil and a Problem Report form (found on a clipboard in a clear-plastic holder on the wall near the instructor's computer).
• Pick up the phone and call the ITD Help Desk: 5-9188 (or 301-405-9188).

Important: The help desk is available between the hours of 8am-5pm Monday-Friday. If you are using the labs at any other time, you will need to improvise. If you find that you are unable to resolve the situation, please be courteous to future users of that lab: Email ITD with the details of your problem at helpdesk@itd.umd.edu Drop a completed problem report under the door of User Education Services (room 2113, 2nd floor) We can't resolve problems we are unaware of!

• Give ITD your name and the instruction room number (MCK 2109). Indicate the urgency of the situation AND help them understand the problem. In most cases, ITD staff will respond immediately to problems in the instruction labs.
• As you describe the problem to ITD, fill out the Problem Report form.
• Ask ITD for a work order number and write it on the form.
• Improvise for a few minutes while you wait for assistance.
• Important: After your session, bring the completed Problem Report form to User Education Services, 2nd floor, room 2113, so that follow-up action can be taken. We cannot remedy problems we are unaware of. After 5:00p.m. slip this Form under the door.

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HOW DO I ... SET UP ROOM FOR THE NEXT USER

Be considerate of others using the instruction lab after you by following these steps:

• Important: Please insure that the equipment is in good working order when you leave. DO NOT leave technical problems unrported for others to manage. Report all problems to the ITD Help Desk at 5-9188 (or 301-405-9188) and deliver Problem Report form to User Education Services, 2113 McKeldin Library after your session.
• Turn OFF the LCD (ceiling) Projector. Bulbs are very expensive and difficult to replace.
• Close all computer applications (e.g. Netscape, Powerpoint, etc.).
• Leave all computers ON (both CPU and monitor).
• Discard trash. Recycle stray handouts. Straighten chairs. Erase the whiteboard.
• If used, turn OFF the VCR. Remember to take all videocassettes and floppy disks with you.
• If used, turn OFF the overhead projector. Call User Education Services at 301-405-9254 or 301-405-9070 to have it removed from the lab.
• Turn OFF all room lights.
• Make sure the instruction room door is locked behind you. Do not leave guest lecturers, students or others unattended in the lab.

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QUESTIONS?

Do you have questons about the policies, procedures, and specs for MCK 2109? Contact User Education Services at 301-405-9254 or 301-405-9070.

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