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Friday, January 30, 2015
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Harassment by Telephone, Email, or in Person

  • Telephone call
    • If you receive a call while at work, make note of as much information as possible from the caller, such as:
      • Voice tone
      • What was said
      • Time of day
      • Phone number
    • Do not say anything to the caller.
    • Notify supervisor and the UMPD at 911 (or #3333 if using a cell phone) and follow UMPD's instructions.
    • Fill out the incident report form
  • E-Mail Messages
    • If you receive an e-mail message, save message and print a copy of it.
    • Do not respond to message.
    • Notify supervisor and the UMPD at 911 (or #3333 if using a cell phone) and follow UMPD's instructions.
    • Fill out the incident report form.
  • In Person
    • Do not respond or do anything to escalate the situation.
    • Notify supervisor and the UMPD at 911 (or #3333 if using a cell phone) and follow UMPD's instructions.
    • Fill out the incident report form.

NOTE: The telephone call could involve a company selling something or a caller or e-mail message asking to be directed to another party.  Notify supervisor of these incidents.

Giving name to patron

If a patron asks for a staff member's name during a situation that has been confrontational or uncomfortable and the staff member feels uncomfortable doing so, do not give your name.  Give the patron the name of the Director of Public Services.