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http://hdl.handle.net/1903/1939
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| Title: | ARE YOU IN OR OUT? A GROUP-LEVEL EXAMINATION OF THE EFFECTS OF LMX ON JUSTICE AND CUSTOMER SATISFACTION |
| Authors: | Mayer, David M. |
| Advisors: | Schneider, Benjamin |
| Department/Program: | Psychology |
| Type: | Dissertation |
| Sponsors: | Digital Repository at the University of Maryland
University of Maryland (College Park, Md.) |
| Keywords: | Psychology, Industrial (0624)
Justice; Fairness; LMX; Leader-Member Exchange; Multilevel; Social Comparison |
| Issue Date: | 3-Jan-2005 |
| Abstract: | Early work on leader-member exchange (LMX) theory suggested that leaders differentiating followers into in-groups and out-groups leads to superior group performance. However, research on LMX has almost exclusively studied individual outcomes as opposed to group outcomes. In addition, the notion of differentiation suggests that not all group members have high quality relationships with their leaders thereby violating rules surrounding experienced organizational justice. Thus, the purpose of this dissertation is to conceptualize and study LMX at the level of analysis at which it was initially conceptualized (i.e., the work group level), and to examine the effects of LMX level (i.e., mean in group members' LMX scores) and LMX strength (i.e., variance in group members' LMX scores, i.e., differentiation) on group performance (i.e., unit-level customer satisfaction) and group-level fairness perceptions (i.e., justice climates). Drawing on LMX, organizational justice, social comparison th... |
| URI: | http://hdl.handle.net/1903/1939 |
| Appears in Collections: | Psychology Theses and Dissertations
UM Theses and Dissertations
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Files in This Item:
| File |
Description |
Size | Format | No. of Downloads |
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| Post_Dissertation_Defense_FINAL.pdf | | 363Kb | Adobe PDF | 110 | View/Open | | umi-umd-1797.pdf | | 363Kb | Adobe PDF | 288 | View/Open |
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