Resources for Chat Operators

Using Question Point Software

• Workstation Settings for Maryland AskUsNow! operators
• QuestionPoint Chat: Quick Reference Guide [PDF]
• Chat Queues and Question Lists [PDF]
• Chat Followup and Referral [PDF]
• Resolution Codes [PDF]
• Transferring Chat Transactions [PDF]

Maryland AskUsNow!

• For information on the Maryland AskUsNow! service, see http://www.askusnow.info/partners

Training

• Checklist of Behaviors for Digital Reference Operators
• For training on digital reference, contact the Digital Reference Committee

Scheduling

• Instructions: Scheduling Chat in Oracle/Corporate Time [.doc] (beginning July 2007)
• For last-minute changes, email the chat reflector: lib-chat@umd.edu