Digital Reference Committee

Research and Presentations

• Abels, Eileen, White, Marilyn, and Neal Kaske, Evaluation of Chat-Based Reference Service, VRD 2002
• Arnold, Julie and Neal Kaske, Lessons Learned by Chat Service Providers About the Quality and Type of Service Provided, VRD 2003 (handout)
• Arnold, Julie and Neal Kaske, Lessons Learned by Chat Service Providers About the Quality and Type of Service Provided, VRD 2003 (presentation)
• Arnold, Julie and Neal Kaske, Who can best answer chat questions?, VRD 2002
• Arnold, Julie and Neal Kaske, We've Come So Far, Yet Have Miles to Go, Computers in Libraries 2002 proceedings
• Arnold, Julie and Neal Kaske, We've Come So Far, Yet Have Miles to Go, Computers in Libraries 2002
• Kaske, Neal, Avenues to Library Services: User Preferences, Library of Congress, Luminary Lectures, 2003
• Kaske, Neal and Julie Arnold, Is Collaborative Virtual Reference Cost Effective and If So, for Whom?, Virtual Reference Desk 6, Cincinatti, OH, 2004
• Kaske, Neal, Cindy Todd, and Julie Arnold, Who’s on Chat? Not Me! Digital Reference Staffing Issues: A Case Study with a Request for Help, Virtual Reference Desk 6, Cincinatti, OH, 2004
• Kaske, Neal and Julie Arnold, Assessment of the Quality of Chat Reference Services, Library Research Seminar III, Kansas City, 2004
• Kaske, Neal and Julie Arnold, Library Research Roundtable presentation, An Unobtrusive Evaluation of Online Real Time Library Reference Services, ALA 2002
• Thompson, Joe, Arnold, Julie, et al. Panel presentation, Virtual Reference Panel, SLA Technology Day 2003

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