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Organizational Citizenship Expectations Revised December 2005 Organizational Citizenship Expectations set forth behaviors, attitudes and competencies all employees are expected to have or attain. These expectations are framed within the context of a team-based organization, where flexibility, adaptability, teamwork ethos, mutual respect, shared decision-making and high performance are keys to success. These expectations apply to all library staff, although some of the illustrative behaviors may not apply to every staff person. EXPECTATIONS OF ALL STAFF 1. Focus on the customer. 2. Treats colleagues and customers with courtesy and respect. 3. Understands and is committed to the principles of diversity. 4. Understands, articulates, and abides by university and library policy and procedures.
5. Assumes responsibility for staying informed by daily monitoring of library communication vehicles. 6. Communicates easily, appropriately and clearly. 7. Continues to learn and master new skills and apply them to one’s job. 8. Is committed to quality. 9. Seeks to continuously improve work processes for increased efficiency and effectiveness. 10. Promotes an atmosphere of collegiality and professional commitment and represents the Libraries in a proactive way.
These revised expectations are based upon work done by the Performance Review Task Force. Working Papers 1 and 3 and the work of the Technical Services Transition Team were used as background information. More information on the UM Libraries as a team-based organization may be found in working papers.  return
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