Organizational Development Reading List

Appreciative Inquiry	Change	Conflict Resolution	Customer Service
Decision-Making	Emotional Intelligence	Leadership- Followership	Learning Organization
Listening	Organizational Development	Teams and Team Building	Team Evaluation

Check the library catalog for availability. Blocks with no underlining indicate no titles under that particular subject. Resources available from the University of Maryland Libraries, where noted.

Appreciative Inquiry

Barrett, Frank J. and Ronald E. Fry. Appreciative Inquiry: A Positive Approach to Building Cooperative Capacity. Chagrin Falls, OH: Taos Institute Publishing, 2005.

Cooperider, David L., Peter F. Sorensen, Jr., Diana Whitney, and Therese F. Yaeger. Editors. Appreciative Inquiry: Rethinking Human Organization Toward a Positive Theory of Change. Champaign, IL: Stipes Publishing L.L.C., 2000.

Hammond, Sue Annis. The Thin Book of Appreciative Inquiry. Plano, TX: Thin Book Publishing Co. 2nd Edition. 1998.

Stavros, Jacqueline M. and Cheri B. Torres. Dynamic Relationships: Unleashing the Power of Appreciative Inquiry in Daily Living. Chagrin Falls, OH: Taos Institute Publishing, 2005.

Sullivan, Maureen. The Promise of Appreciative Inquiry in Library Organizations. Library Trends. Vol. 53, No. 1. pp 218-229.

Whitney, Diana and Amanda Trosten-Bloom. The Power of Appreciative Inquiry: A Practical Guide to Positive Change. San Francisco, CA: Berrett-Koehler Publishers, Inc. 2003.

Change

Kegan, Robert and Lisa Laskow Lahey. The Real Reason People Won't Change. Harvard Business Review, November 2001. pgs. 85-92.

Lewis, David W. The Innovator's Dilemma: Disruptive Change and Academic Libraries. Library Administration and Management, Spring 2004. pgs. 68-74.

Ludeman, Kate and Erlandson, Eddie. Radical Change, Radical Results: 7 Actions to Become the Force for Change in Your Organization. Chicago, ILL: Dearborn Trade, c2003.
UMCP McKeldin Library: Stacks HD58.8.L835 2003

Luecke, Richard. Harvard Business Essentials: Managing Change and Transition. Boston, Mass.: Harvard Business School Press, c2003.
UMCP McKeldin Library: Stacks HD58.8.L836 2003

Conflict Resolution

Capozzoli, Thomas K. Resolving Conflict Within Teams. Journal for Quality & Participation. December 1995

Mastenbroek, W. F. G. Conflict Management and Organization Development. Chichester, New York: J. Willey, c.1993. UMCP McKeldin Library: Stacks HD58.8.M32513 1993

Customer Service

Association of Research Libraries.  Customer Service Programs in ARL Libraries.  SPEC Kit 231).  Washington, DC: ARL, May 1998.  MCK Stacks Z 678. A753 no.231 Folio.

Bopp, Richard E., and  Smith, Linda C.  Reference and Information Services. Colorado:  Libraries Unlimited, Inc., 1991. LIB SCH Stacks Z711.R44.

Cramer, Dina C. "How to Speak to a Patron." Public Libraries. 37/6 (Nov/Dec 1998).

Okun, Barbara.  Effective Helping:  Interviewing and Counseling Techniques. Duxbury Press, 1976.  MCK Stacks BF637.C6O54 1982.

Pfeiffer Library of Training and Development Resources, Theories and Models Library Collection.  Roger's Helping Process.  Pfeiffer: A Wiley Imprint, San Francisco,CA

Rubin, R.J., Defusing the Angry Patron.  New York: Neal-Schuman Publishers, Inc., 2000.  LIBSCH Stacks Z711.R79 2000.

Smith, Kitty.  Serving the Difficult Customer: A How-To-Do-It Manual for Librarians. Neal-Schuman Publishers, NY 1994. MCK Stacks Z711.S66 1993.

Smith, Nathan M.  "Active Listening:  Alleviating Patron Problems through Communication".  Patron Behavior in Libraries.  Chicago:American Library Association, 1996.  MOSS Stacks Z711.P338 1996.

Smith, Nathan M. and Adams, Irene.  "Using Active Listening to Deal with Patron Problems."  Public Libraries:  (July/August 1991). 236-239.

Spector, Robert.  Anytime, Anywhere:  How the Best Bricks-and-clicks Businesses Deliver Seamless Service to Their Customers.  Cambridge, MA:  Perseus, 2002. MCK Stacks HF5415.5.S64 2002.

Staff Can Do Too.  Prod. Focal Communications and Seven Dimensions. Videocassette. Salenger Films, 1989. NPRINT HF5415.5.S73 1989.

Waters, Suzanne.  Customer Service: A How-To-Do-It Manual for Librarians.  Neal-Schuman Publishers, NY.  1994.  LIBSCH Stacks Z711.W275 1994.

Willis, Mark R.  Dealing with Difficult People in the Library.  Chicago:  American Library Association, 1999. LIBSCH Stacks Z711.W64 1999.

Decision-Making

Butcher, Karyle S. Decision Making in a Team Environment Library Administration & Management Vol. 11 Num. 4, pgs. 222-230.

Decision-Making Model

Mintzberg, Henry and Frances Westley. Decision Making: It's Not What You Think MIT Sloan Management Review. Spring 2001. pgs. 89-93.

Emotional Intelligence

"A Matter of Trust." The Economist, 17 February 2001, pp. 78.

Cherniss, Cary and Daniel Goleman, ed.The Emotionally Intelligent Workplace: How to Select for, Measure, and Improve Emotional Intelligence in Individuals, Groups, and Organizations. San Francisco: Jossey-Bass, 2001.

Goleman, Daniel. Working with Emotional Intelligence. Bantam Books, 1998.

Kouzes, James M. and Barry Z. Posner. Encouraging the Heart. Jossey-Bass, 1999.

Perry, Phil, "Get Emotional About It." Research-Technology Management, March-April 2001, pp. 56-58.

Leadership-Followership

Bennis, Warren and Joan Goldsmith. Learning to Lead: A Workbook on Becoming a Leader. Addison-Wesley, 1997.

Block, Peter. Stewardship. Berrett-Kohler, 1993.

Covey, Stephen R. Principle-Centered Leadership. Simon &Schuster, 1990.

Kinlaw, Dennis. Coaching for Commitment. Jossey-Bass, 1999.

Kouzes, James M. and Barry Z. Posner. The Leadership Challenge. Jossey-Bass, 1987.

Kouzes, James M. and Barry Z. Posner. The Leadership Challenge Planner. Jossey-Bass,1999.

Mai, Robert and Alan Akerson. The Leader as Communicator: Strategies and Tactics to Build Loyalty, Focus Effort, and Spark Creativity.New York: AMACOM, 2003.
MCK Stacks HD30.3.M34 2003

Manz, Charles C. and Henry P. Sims, Jr. Company of Heroes: Unleashing the Power of Self-Leadership. New York: Wiley, 1996.

Mink, Oscar G. et al. Developing High-Performance People: The Art of Coaching. Addison-Wesley, 1993.

Munoz, Lisa and Jerry Useem, "A Manager for All Seasons." Fortune, 30 April 2001, pp. 66-71.

Quinn, Robert E. Deep Change: Discovering the Leader Within. Jossey-Bass, 1996.

Scholtes, Peter R. The Leader's Handbook: A Guide to Inspiring Your People and Managing the Daily Workflow. McGraw-Hill, 1998.

Straus, David. How to Make Collaboration Work: Powerful Ways to Build Consensus, Solve Problems, and Make Decisions.San Francisco: Berrett-Koehler Publishers Inc, 2002.
MCK Stacks HD66.S772 2002

Ullery Management (4/18/2000):
"The Lesson of the Geese."

Learning Organization

Argyris, Chris. Teaching Smart People How to Learn Harvard Business Review May/June 1991. pgs. 99-109

Cunha, Paulo Vieira and Maria Joao Louro. Building Teams that Learn. Academy of Management Executive. February 2000. pgs. 152-153.

Davis, Howard and Richard Scase. Managing Creativity: The Dynamics of Work and Organization. Bucking: Open University Press, 2000.

DiBella, A. J., and Nevis, E.C. How Organizations Learn. San Francisco: Jossey-Bass, 1998.

Druskat, Vanessa Urch and Steven B.Wolff. Building the Emotional Intelligence of Groups. Harvard Business Review. March 2001. pgs. 80-90.

Garvin, David. "Building a Learning Organization." Business Credit, 96(1): 19-28. 1994 January.

Garvin, David A. Learning in Action: A Guide to Putting the Learning Organization to Work. Boston, MA: Harvard Business School Press, 2000.

Gilley, Jerry W., and Ann Maycunich. Beyond the Learning Organization: Creating a Culture of Continuous Growth and Development through State-of-the-Art Human Resource Practices. Cambridge, MA: Perseus Books, 2000.

Group Performance Systems, Inc.: (12/11/99):
"Learning Organization Resources on the Web and on the Net."

Jossey-Bass:
"Organizational Development Information & Links."

Kofman, Fred and Peter M. Senge. Communities of Commitment: The Heart of Learning Organizations In Learning Organizations: Developing Cultures for Tomorrow's Workplace. Portland, Oregon: Productivity Press, 1995. June 17,1905. pgs. 14-43.

Phipps, Shelley E. Transforming Libraries into Learning Organizations-The Challenge for Leadership. June 15,1905. pgs. 19-37.

Salaman, Graeme, "The Learning Organization: Fact or Fiction." Human Relations, March 2001, pp. 343-359.

Senge, Peter, et al. The Dance of Change. Doubleday, 1999.

Senge, Peter, et al. The Fifth Discipline: The Art and Practice of the Learning Organization. Doubleday, 1994.

Senge, Peter, et al. The Fifth Discipline Fieldbook: Strategies and Tools for Building a Learning Organization. Doubleday, 1994.

Senge, Peter. Leading Learning Organizations. Training & Development, December 1996. pgs. 36-37.

Senge, Peter and Margaret Wheatley. Changing How We Work Together. Shambhala Sun, January 2001. pgs. 28-33.

SMITHbusiness. (Published 3 times a year by Robert H. Smith School of Business), College Park, MD: University of Maryland. http://www.rhsmith.umd.edu/smithbusiness/;

The Society for Organizational Learning:
"Learning Organizations."

Stanford Learning Organization Web (12/11/99):
Stanford Learning Organization Web or, "SLOW."

Vail, Peter B. Learning as a Way of Being. Jossey-Bass, 1996.

What Is Organizational Learning: http://www.pegasus.com/aboutol.html
Pegasus Communications.

Listening

Anastasi, Thomas E. Jr.,  Listen! Techniques for Improving Communication Skills. Boston, MA:  CBI Publishing Company, Inc., 1982. MCK Stacks P95.46.A53 1982.

Burley-Allen, Madelyn.  Listening: The Forgotten Skill (A Self-Teaching Guide). 2nd ed.  New York: John Wiley & Sons, Inc., 1995. MOSS Stacks BF323.L5B87 1982.

Haskell, Robert E.  Deep Listening: Uncovering the Hidden Meanings in Everyday Conversation. Cambridge, MA: Perseus, 2001.

Listening:  Key to Problem Solving. Videocassette. AIMS Media, 1980. NPRINT BF323.L5L47 1980z.

The Power of Listening.  By Kirby Thomas. Dir. Peter J. Jordan. Prod. Denise Dexter. Videocassette. CRM Films, 1988. NPRINT BF323.L5P68 1988.

Purdy, Michael and Borisoff, Deborah.  Listening in Everyday Life: A Personal and Professional Approach. 2nd ed.  New York:  University Press of America, Inc., 1996.  MCK Stacks P95.46.L57 1996.

Organizational Development

Hicks, Sabrina. What is Organization Development? Training & Development, August 2000. pg. 65.

Kotter, John P. Leading Change: Why Transformation Efforts Fail. Harvard Business Review, March/April 1995. pgs. 59-67.

McLagan, Partricia A. Success with Change. Training & Development. December 2002. pgs. 44-53.

Pietersen, Willie. The Mark Twain Dilemma: The Theory and Practice of Change Leadership. Journal of Business Strategy, Sept/Oct 2002. pgs. 32-37.

Russell, Keith and Kathleen Ames-Oliver. Organizational Development and Employee Development, Best Practices Library Administration & Management. Fall 2003. pgs. 189-194.

Schneider, Benjamin; Brief, Arthur P. Creating a Climate and Culture for Sustainable Organizational Change. Organizational Dynamics, Spring 1996. pgs. 7-19.

Teams and Team Building

Arrow, Holly, Berdahl, Jennifer L., and Joseph E. McGrath. Small Groups As Complex Systems: Formation, Coordination, Development, and Adaptation. Thousand Oaks, CA: Sage Publications, Inc., 2000.

Baker, Larry L., Wahlers, Kathy J., and Kittie W. Watson. Groups in Process: An Introduction to Small Group Communication. 6th ed. 1979. rpt. Needham Heights, MA: Allyn and Bacon, 2001.

Brassard, Michael and Diane Ritter.  The Memory Jogger II:  A Pocket Guide of Tools for Continuous Improvement and Effective Planning. Methuen, MA:  GOAL/QPC, 1994.

Brassard, Michael, et al.  The Team Memory Jogger:  A Pocket Guide for Team Members.  Methuen, MA:  GOAL/QPC, 1995. MCK Stacks HF 5415,5 .S64 2002.

Center for the Study of Work Teams:
"Team Training and Information Links."

Flores, Fernando, and Robert C. Solomon. Building Trust in Business, Politics, Relationships, and Life. Oxford: Oxford University Press, 2001.

Hackman, J. Richard, ed. Groups That Work (and Those That Don't): Creating Conditions for Effective Teamwork. San Francisco: Jossey-Bass, 1990.

Imel, S. ed. Learning in Groups: Exploring Fundamental Principles, New Uses and Emerging Opportunities. New Directions in Adult and Continuing Education, no. 71, San Francisco, CA:
Jossey-Bass, Fall 1996.

Jaques, David. Learning in Groups . 2nd ed. 1984, rpt. Houston, TX: Gulf Publishing Company, 1991.

Jaques, David. Learning in Groups: A Handbook for Improving Group Work . 3rd ed. 1984, rpt. London: Kogan Page, 2000.

Katzenback, Jon R. and Douglas K. Smith.The Wisdom of Team: Creating the High Performance Organization. Harvard Business School Press, 1992.

Kayser, Thomas A. Building Team Power: How to Unleash the Collaborative Genius of Work Teams . Carlsbad, CA: CRM FILMS, 1994.

Kegan, Robert and Lisa Laskow Lahey. How the Way We Talk Can Change the Way We Work. Jossey-Bass, 2001.

Non-Verbal Communication.  Cambridge, Eng: Cambridge University Press, 1972. MCK Stacks BF637.C45N65.

Parker, Glenn M. Cross-Functional Teams: Working with Allies, Enemies, and Other StrangersSan Francisco: Jossey-Bass, 2003.
MCK Stacks HD66.P345 2003

Rees, Fran. Teamwork from Start to Finish. Jossey-Bass, 1997.

Robbins, Harvey and Michael Finley. The Skilled Facilitator: A Comprehensive Resouces

Robbins, Harvey and Michael Finley. The New Why Teams Don't Work: What Goes Wrong and How to Make it Right. San Francisco: Berrett-Koehler Publishers, Inc, 2000. MCK Stacks HD66.R583 2000

Scholtes, Peter R., Brian L. Joiner and Barbara J. Streibel.  The Team Handbook.  2nd ed.  Madison, WI:  Oriel Inc., 1996.

Schwartz, Roger. The Skilled Facilitator: A Comprehensive Resources for Consultants, Facilitators, Managers, Trainers, and Coaches: A New and Revised Addition San Francisco: Jossey-Bass, 2002.

Silberman, Mel, "Smells Like Team Spirit."Training & Development, February 2001, pp. 66-67.

Team Resource Center:
"Consensus and Decision making Materials."

West, Michael. Motivating Teams, Maximize Success Effective Strategies for Realizing Your Goals. San Francisco: Chronicle Books, 2004. MCK Stack HD66.W47 2004

Yarbrough, Bonnie T. Leading Groups and Teams: 1 Managerial Communications Series. Mason: Thomson, Southwestern, 2003. MCK Stacks HD6.L434 2003

Team Evaluation

Meyer, Christopher. How the Right Measures Help Teams Excel. Harvard Business Review, May/June 1994. pgs.95-103.

Phipps, Shelley E. Performance Measurement as a Methodology for Assessing Team and Individual Performance. Academic Libraries. pgs. 113-117.

Russell, Carrie. Using Performance Measurement to Evaluate Teams and Organizational Effectiveness. Library Administration & Management,Summer 1998. pgs. 159-165.

Elrod, P. David and Donald D. Tippett. An Empirical Study of the Relationshp Between Team Performance and Team Maturity. Engineering Management Journal. March 1999. pgs. 7-14.

Rees, Fran. Reaching High Levels of Performance Through Team Self-Evaluation. Journal for Quality & Participation. July/August 1999. pgs. 37-38.

Todaro, Julie Beth. How Am I Doing? Library Administration & Management. Winter 2000. pgs. 31-34.

Zigon, Jack. Team Performance Measurement. Journal for Quality and Participation, May/June 1998. pgs. 48-54.