Information Technology Division (ITD)

This information is for UM Libraries' and USMAI staff.

ITD provides software and hardware support to the University of Maryland Libraries and support for shared library resources to the University System of Maryland and Affiliated Institutions (USMAI).

Help Desk

	Non-emergencies	Emergencies (e.g. the Web site is down)
During weekday business hours:	Call (301) 405-9188 or send an email*	Call (301) 405-9188 or send an email*
After hours, weekends & holidays:	Email only*	Call (301) 405-9188. An answering service will automatically page the ITD Manager on call

* See "Services" in the staff intranet for the Help Desk email address.

The Help Desk home page has policies, server outage alerts, software requests, etc.

SERVICE ALERTS

USMAI System Alerts for Catalog and E-Content
Help Desk for server outages and alerts

USMAI, ITD STATUS REPORTS

E-CONTENT SUPPORT:

Use E-Content Report Form to report Research Port problems or request changes
Call (301) 405-9122 for answers to questions about databases, e-journals, Research Port, and Find It

WEB SERVICES:

Consult Web Author Resources for templates, instructions, best practices, and tips
Non-emergency questions or problems can be sent to webservices@itd.umd.edu

ITD MAIN OFFICES: (301) 405-9194
McKeldin Library, Room B0116 (basement)

Carlen Ruschoff, Director for ITD, ruschoff@umd.edu
Barbara Fryer, Administrative Assistant, bfryer@umd.edu

© 2007 University Libraries. University of Maryland. College Park, MD 20742-7011, (301) 405-0800
Last modified: October 07, 2009

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