Information Technology Division (ITD)
This information is for UM Libraries' and USMAI staff.
ITD provides software and hardware support to the University of Maryland Libraries and support for shared library resources to the University System of Maryland and Affiliated Institutions (USMAI).
Help Desk
|
Non-emergencies |
Emergencies
(e.g. the Web site is down) |
| During weekday business hours: |
Call (301) 405-9188 or email helpdesk@itd.umd.edu |
Call (301) 405-9188
or email helpdesk@itd.umd.edu |
| After hours, weekends & holidays: |
Email only; helpdesk@itd.umd.edu |
Call (301) 405-9188.
An answering service will automatically page the ITD Manager on call. |
See the Help Desk home page for policies, server outage alerts, software requests, etc.
|
SERVICE ALERTS
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USMAI, ITD STATUS REPORTS
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E-CONTENT SUPPORT:
- Use E-Content Report Form to report Research Port problems or request changes
- Call (301) 405-9122 for answers to questions about databases, e-journals, Research Port, and Find It
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| WEB SERVICES:
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ITD MAIN OFFICES: (301) 405-9194
McKeldin Library, Room B0116 (basement)
Carlen Ruschoff, Director for ITD, ruschoff@umd.edu
Barbara Fryer,
Administrative Assistant, bfryer@umd.edu
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