These survey questions comprise a representative sample of different levels (individual, supervisor, team and organization). All of these questions are answered using a 5-point scale:
Strongly Disagree
Slightly Disagree
Neither Agree nor Disagree
Slightly Agree
Strongly Agree
Climate for Leadership (Manager’s Passion for Service)
My immediate supervisor is very committed to improving the quality of our division's work and service.
Climate for Leadership (Authentic Transformational Leadership)
My immediate supervisor has excellent interpersonal skills.
Climate for Leadership (Trust in Leader)
Other people who report to my immediate supervisor respect him/her.
Climate for Interpersonal Treatment
Employees’ complaints are dealt with effectively.
Climate for Demographic Diversity (race)
The race of a team/division member does NOT affect how much attention is paid to their opinions.
Climate for Continual Learning
Coworkers are able to provide reliable information about ways to improve job performance.
Climate for Customer Service
Library employees have the job knowledge and skills required to deliver superior quality work and service.
Task Engagement
The work I do is very important to me.
Psychological Empowerment in the Workplace (Team)
My impact on what happens in my team/division is large.
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