As the Director of User Services & Resource Sharing, I provide vision and leadership for front-line services and operations, including circulation, interlibrary loan, course reserves, collection maintenance, billing and user accounts, late night study, and the Terrapin Learning Commons. While earning an M.L.I.S. and M.S. in art history, I spent my summers studying and working in Venice, Italy. My professional and research interests include cross-departmental collaboration, employee development, and improving access to global information resources. I like thinking about ways to improve services and using data to inform decisions, and efficiency makes me smile.