I am the Head of the Continuing Resources & Database Management Department at University of Maryland, College Park, which acquires and catalogs continuing resources (such as databases, magazines, journals, and newspapers) across formats, provides Help Desk services to internal and
external customers, and provides support for deselection and transfer projects. I have specialized in electronic resource management since 2004 and have served in several roles within the Association for Library Collections & Technical Services. I have also presented and written on e-resource and serials management. My research interests include various aspects of e-resource management, including e-resource access troubleshooting.